Paql

Paql Seller Policy

Effective Date: July 31, 2026

1. Eligibility & Account

You must be at least 18 years old (or have a guardian’s consent) to sell on Paql.

Account Registration

  • You must create and maintain your own Paql account.
  • Keep your credentials confidential and notify us immediately of any unauthorized access.

2. Listing Requirements & Conduct

Accurate Listings

  • Describe every item truthfully, including condition, defects, and all sale terms.
  • Provide clear, honest photos and a precise description of each paddle or racket.

Prohibited Listings

  • No counterfeit, stolen, or fraudulent goods.
  • No deceptive pricing or manipulative practices.

Platform Usage

  • All communications and transactions must occur within Paql’s app.
  • Automated scraping of data is forbidden.

3. Transactions & Fulfillment (Shipping and Local Pickup)

Right to Sell

You warrant you have the legal right to sell each item you list.

Sale Binding

Once you accept a buyer’s offer, the contract is binding—no unilateral cancellations except as below.

Shipping Fulfillment Timeline

  • Paql provides a shipping label after the buyer pays.
  • You have 6 days from purchase to print the shipping label, and 5 days from printing to ship the item.
  • Shipping-related cancellation rights, automatic cancellation outcomes, and fee consequences are covered by Section 5.
  • Labels are single-use, non-transferable; you’re fully responsible for proper packaging and carrier compliance.

Local Pickup Fulfillment

  • For any order containing one or more local pickup items, you are solely responsible for proposing and setting the pickup date and time through the Paql app.
  • You must coordinate pickup logistics with the buyer through in-app communication.
  • At the meetup, you must present the pickup code to the buyer so the buyer can scan and/or enter the code in the app.
  • Local pickup cancellation rights, final completion, and applicable limitations are governed by the Local Pickup Terms in Section 5.

Automatic Cancellation & Penalties

For shipping and local pickup cancellation windows, automatic cancellation triggers, and related limitations, see Section 5.

4. Payments, Fees & Payouts

Transaction Fee

  • 10% of the final sale price (subject to change with notice).
  • Non-refundable if a sale is reversed or you fail to ship after shipping label issuance.

Payout Timing

  • Funds (sale price minus fees and any taxes withheld) are credited once the shipping label is generated.
  • You can cash out earnings after the order completes.
  • If a buyer dispute remains open, you cannot cash out those funds until resolution.

Stripe Payouts

Paql uses Stripe to make payouts to sellers. The Stripe Recipient Agreement applies: stripe.com/connect-account/legal/recipient

To receive payouts, you must provide accurate and complete business information and authorize Paql to share it and transaction details with Stripe.

Taxes

  • Paql collects and remits sales tax on your behalf where required by law.
  • In other jurisdictions, you are responsible for collecting/remitting any applicable taxes on your own net income or sales.

Account Statements

You will receive periodic statements detailing your sales, fees, deductions, and net payouts.

5. Disputes, Returns & Cancellations

Local Pickup Terms

  • Disputes, returns, and refunds are not available for local pickup orders.
  • Seller-initiated and buyer-initiated manual cancellations for orders containing local pickup item(s), and for local pickup items within such orders, are permitted only before a pickup location has been agreed in the Paql app.
  • If a local pickup order is not picked up within six (6) days from the order date, the order will be automatically canceled.
  • A local pickup transaction is deemed final and complete only upon the buyer's successful scan and/or entry in the app of the pickup code presented by the seller.

Dispute Facilitation

  • Encourage direct communication first.
  • If unresolved, Paql will review evidence but final refunds come from you or per the Purchase Protection Policy.
  • For local pickup orders, see the Local Pickup Terms in this Section 5.

Returns & Refunds

Buyers have up to 3 days after delivery to file for return if the item is “not as described” or damaged.

Local Pickup Exception: For local pickup orders, see the Local Pickup Terms in this Section 5.

  • If you approve a return:
    • You pay for the return shipping label (deducted from your payout).
    • You must process the refund within 5–7 business days.
    • Paql’s original transaction fee is retained by the platform.
  • Partial refunds can be offered in lieu of a full return; buyer must accept.

Seller-Initiated Cancellations

Only allowed before shipping label generation. After shipping label is generated, you may not cancel.

6. Non-Delivery & Fraud Protection

Non-Delivery Reports

  • If a buyer claims non-delivery after the carrier marks an item delivered, you may be asked to provide proof of shipment and delivery.
  • Paql considers tracking-confirmed deliveries as final unless clear fraud or error is shown.

Risk Assumption

You bear all risk for your listings: Paql does not guarantee buyer payment, item condition, or transaction completion.

7. Compliance & Termination

Lawful Compliance

You agree to follow all applicable laws (e.g., consumer protection, export controls).

Policy Violations

Breach of these terms may lead to warnings, suspension, or account termination. Repeated or severe violations may result in permanent removal from the platform.

8. Updates & Contact

Policy Changes

Paql may amend this Seller Policy at any time. Continued use after changes constitutes acceptance.

Questions

For seller support, contact support@paql.io.